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Frequently Asked Questions

To register a new account, simply enter your email address. Then, your name, address and password can be edited at the "Account Details" tab. Please email us at help@magelinesingapore.sg if you encounter any issues.
Before you submit your order, you can view the contents and the total amount in your shopping bag. Once your order has been submitted successfully, the order has entered the shipping process and no further changes can be made.
We provide a safe and secure shopping experience. Your personal information is kept secure and private during the entire checkout process. We do not share or sell your personal details to any third party. We currently accept Credit Card (Visa/Mastercard/AMEX) payments for online orders. All forms of payment are subject to verification and review. We reserve the right to refuse to process any transaction, sale, or shipment of orders due to suspected fraud or unauthorized or illegal activity.
As an authorised official Mageline distributor, our products are 100% authentic. There is a scratchable authentication code pasted on the packaging for all Mageline Products. The code can be keyed into the official Mageline website here under “防伪验证”.
Coupon codes may be used as part of a promotion posted on the website. You must enter the complete code in the coupon code box at checkout. Our coupon codes are not case sensitive. You will see the details of the offer in the coupon code box at checkout. There may be a minimum merchandise purchase requirement (excluding shipping). The discount will be reflected in your shopping bag and order confirmation. You may only use one coupon code per order. Some codes are email address specific and/or for one time use only. All coupon codes are available for a limited time, while supplies last and cannot be used once expired.
VIP privileges are non-transferrable, have no expiry date, and are linked to your login email account. Simply spend a minimum of S$1040 (before discount) in a single receipt at our boutique and/or official online store to qualify for lifetime VIP membership, upon which you are entitled to an instant 25% discount upon checkout by entering the coupon code "VIP" at the checkout page. VIP Members will not receive any free gifts and discounts will not overlap with other promotions. VIP Members will receive exclusive VIP Coupon Codes to enjoy 25% off for orders above $200 and 20% off for orders below $200 for all future orders. The VIP Coupon Codes will be sent via email/whatsapp/wechat within 2 working days. Please contact us at help@magelinesingapore.sg if you do not receive your codes.
Free shipping is available for all purchases and are delivered one (1) to three (3) business days from the processing day of the customer’s order. Please view our Delivery page for more information.
Deliveries outside Singapore You can find International Delivery information (costs and estimated arrival time) at our Delivery page. If your country is not on the list, please contact us. We do not deliver to P.O. boxes. Please view our Delivery page for more information.
If product is defective or incorrect, Venus Beauty Trading will replace the product with a new one, if it is returned to any Venus Beauty Trading retail office within 14-days upon receipt of order from Singapore web store. An appointment must be made with us one business day before you visit our retail office. All products must be accompanied by the original receipt/invoice. Item must be in its original purchase condition, packaging must be unopened, unused, unmarked and not defaced in any manner. Items purchased as part of a set or a multi-item pack must be returned as a whole set. Items purchased may only be exchanged. There are no cash refunds. We will only accept exchange of products that were purchased from Venus Beauty Trading web store or retail office. We do not accept return of items if you have made an incorrect purchase or you changed your mind after receiving the items. Please review your cart before completing the order. This return policy does not apply to items, which have been stated as Non-exchangeable or Non-returnable. Venus Beauty Trading reserves the right to modify its exchange and return policies at any time, without notice. Please contact us at help@magelinesingapore.sg if you need more information.